Help! My Screen is Cracked

As an advocate of all things tech (cutting edge products, web based platforms, web development, etc.), I find Apple & their flagship iPhone product to be very interesting. Although this post is a bit of a departure from the norm, I had such a funny experience with my phone recently that I thought some of my readers might be interested.  I took a few days off from work recently to visit an old friend who lives in Cupertino, CA and catch up. As many of you know, Apple’s corporate headquarters is in Cupertino, CA, and the entire town is full of converts. Although Google’s headquarters is only a stone’s throw away in Mountain View, CA, I saw very few Android products while I was down there…. nearly all iPhones & Macbook Pros.

On the way out of the Uber from the airport, I dropped my phone on the cold cement. Since I’ve never dropped my phone before, I don’t keep a case on it, and I knew that as soon as I dropped it, I was in trouble. I knew that the screen was cracked before I even picked it up. Sure enough, I had a nice spiderweb pattern across the face of the phone… perfect.

Fortunately, the device still functioned, and I was able to get in contact with my friend and meet up. It was a rather uneventful trip from that point on, with lots of wine, good conversation, and walks down memory lane. As a nerd, I thought that it was my responsibility to at least try to repair my iPhone screen myself, so I read a few articles about the process, including one from Popular Mechanics. The author writes:

My first thought when my screen wouldn’t turn on: “What did I f*ck up?” I took the phone apart again and repeated the repair a dozen or so times. When that didn’t work, I posted about my predicament in iFixIt’s online forums. A few responses trickled in, and I chatted via email with a member of the iFixIt team. No matter what troubleshooting tip I tried, the screen still wouldn’t work. This being my first attempt at doing the repair, it was impossible to tell whether I had done something wrong or had just gotten a bad part.

After 20-plus attempts and no working screen, it was time for reinforcements. I took my phone to a Batteries+Bulbs location in San Francisco, where a tech who does frequent iPhone repairs kindly agreed to check my work. Turns out, I’d done everything correctly, but the original screen I’d gotten was faulty or had become damaged. He put on an extra screen the store had on hand, and voilà, my 5S was up and running.

Are you kidding me? The author bought the equipment (screw driver, replacement screen, etc.), repaired it herself, and when it didn’t work, she did it another 12 times? Not that my time is worth $1,000/hour, but honestly, I didn’t have the time or the patience for that. Another article on Cnet basically said the same thing: after replacing the screen himself, the author wrote that his screen had several ribbons cascading across it… he ended up giving up and getting it repaired by professionals.

I did a quick Google search for “Cupertino iPhone Repair” and found www.cupertinoiphonerepair.com. I dropped off my phone and walked around downtown Cupertino while it was being fixed. About 30 minutes later, I was on my way & back to the airport.

I hate to admit it, but I didn’t have the time or patience to replace my own cracked screen. I guess I’ll stick to ASP.NET 🙂